Must possess excellent customer service skills and be results oriented.Demonstrate ability to make effective program and benefit presentations.Coordinate and assist with PRO Customers in-store activities.Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card.Offer and assist PROs to sign up for the PRO Premier Rewards Program, download and demonstrate the benefits of the PRO APP.Understand our PRO business to educate our PRO customers and expand their participation.Train and support the Store Team on how to use our selling process.Maintain extensive knowledge about Floor & Decor products.Collaborate with the Store Team to identify PROs in our Store.Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support and escalations.Bilingual in Spanish or the most dominant language in the Store trade-area is a plus.Įxecute the PRO Services Blueprint to the highest levels to create a world class experience for our PRO Customers.Experience with Salesforce / CRM software is a plus.Strong written and verbal communication skills.1 year in retail or wholesale contractor sales, service, supply and/or professional installation.Primary responsibilities include understanding trends in the PRO Market, collaboration with the Installation Materials and Design Services departments in order to build the sales organization and serve our PRO customers. This position reports to the PRO Services Manager and supports the execution of Floor and Decor's PRO priorities. This position is focused on building relationships with our PRO customers and in turn earning their trust, while helping grow their business. Floor & Decor strives to be the one-stop destination for our professional clients (PRO customer) in the hard surface flooring contractor space.

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